Refund & Return Policy – Velora Research
At Velora Research, we are committed to providing high-quality research materials that meet stringent standards for purity, consistency, and integrity. Because our products are intended exclusively for laboratory and research use and are highly sensitive in nature, we enforce a strict no-refund and no-return policy.
All sales are final.
We do not issue refunds or accept returns for any reason, including but not limited to:
- Ordering the wrong item
- Change of mind
- Misuse or mishandling of products
- Issues arising after the product has been opened or used
This policy ensures that every customer receives uncompromised, controlled-quality research materials.
Damaged, Defective, or Incorrect Orders
If your shipment arrives damaged, defective, or you receive the wrong product, you must notify us within 48 hours of delivery at: 📧 support@veloraresearch.com
Please include:
- A detailed explanation of the issue
- Clear photos of the product and packaging
- Your order number
Our support team will review your case and determine whether the order qualifies for a replacement.
Refund Exceptions
Refunds may be considered only in rare cases, such as:
- The order was not delivered due to an error on our part
- A replacement is not possible, and the issue was reported within the 48-hour timeframe
We do not refund or replace any items that:
- Have been opened, tampered with, or used
- Are returned without prior authorization
- Were damaged due to customer handling
Need Assistance?
For any questions or concerns regarding your order, please contact our support team:
