At Velora Research, we are committed to providing high-quality research materials that meet stringent standards for purity, consistency, and integrity. Because our products are intended exclusively for laboratory and research use and are highly sensitive in nature, we enforce a strict no-refund and no-return policy.
We do not issue refunds or accept returns for any reason, including but not limited to:
Ordering the wrong item
Change of mind
Misuse or mishandling of products
Issues arising after the product has been opened or used
This policy ensures that every customer receives uncompromised, controlled-quality research materials.
If your shipment arrives damaged, defective, or you receive the wrong product, you must notify us within 48 hours of delivery at: 📧 support@veloraresearch.com
Please include:
A detailed explanation of the issue
Clear photos of the product and packaging
Your order number
Our support team will review your case and determine whether the order qualifies for a replacement.
Refunds may be considered only in rare cases, such as:
The order was not delivered due to an error on our part
A replacement is not possible, and the issue was reported within the 48-hour timeframe
We do not refund or replace any items that:
Have been opened, tampered with, or used
Are returned without prior authorization
Were damaged due to customer handling
For any questions or concerns regarding your order, please contact our support team:
You must be 21 years of age or older to enter this site.
By accessing this website, you agree to our Terms and Conditions.
All materials offered by Velora Research are sold for research and laboratory use only. Products do not include accessories such as bacteriostatic water, syringes, or related items. Most compounds are supplied in lyophilized (powder) form and require appropriate reconstitution with a suitable diluent prior to use in research applications